HOW WE OPERATE
Public Relations / Tenant Services
- Account Manager provides documented monthly tenant inspection reports via
email
- Quarterly tenant surveys provided
- Where applicable direct tenant participation
Quality Assurance Process
- Define quality objective
- Focus on systems
- Stress consistency in staff and service provided
- Provide necessary supervision
- Encourage customer involvement in the quality process
- Document, track and measure results
|
Employment Policies
- Criminal background checks are obtained
- Written application for employment
- Work histories verified
- References checked
- Photo I.D. matched to social insurance number
Training
- Multi-disciplinary programs
- On and off-site instruction
- Classroom, WHMIS, video and applied training
- Code of Conduct instruction
- Standardized uniforms
- Company guide book
Computer Technology
- T-TRACCS
Telephone Timekeeping :
Verifies worker attendance using Caller ID & Voice recording.
Immediately notifies supervisors of 'no-shows' ensuring uninterrupted service.
- Palm Pilot Technology
: From there the information is tracked and measured.
- Instant
information : All respects of your account are on our servers. We
can email all relevant data within seconds such as cleaner names, access
cards, key logs, walk through notes, etc.
Copyright © 2003 H.W.
& Associates All Right Reserved.
